FREQUENTLY ASKED QUESTIONS

Answers to Common Questions

PRODUCT INFO

Note: Each item is unique due to the nature of the upcycling process. The pattern, cut and the presence of the logo may differ. 

The masks are made of 100% Silk, sourced from an authentic luxury foulard.

A filter to be inserted for additional protection and a decorative chain are included in the price. 

Care Instructions: Hand washing with a gentle disinfectant detergent and line drying are recommended.

 

SI-LE works with limited edition drops and has small quantities of stock. Please stay in touch, in order not to miss the new products, subscribe to our social media, newsletter or drop us a line if you would like to be put into the waiting list. 

SIZE INFO

For every mask to fit your face perfectly, we have two different sizes: small and medium. Please, take your measurements as shown in the picture below.

Measurement A - from one end of the ear to the other ear’s end through the highest point of the nose.

Measurement B - from the lobe of the ear through your mouth to the other.

Measurement C - from the tip of the nose to the chin.

If your measurements are as follows:

A = 25-30 cm / 9.8-11.8 inches, B = 24-27 cm / 9.4-10.6 inches, and C = 7-10 cm / 2.7-3.9 inches - opt for the size Small

If your measurements are as follows:

A = 30-35 cm / 11.8-13.7 inches, B = 27-31 cm / 10.6-12.2 inches, and C = 10-13 cm / 3.9-5.1 inches - opt for the size Medium

 

If you are in doubt, please, don’t hesitate to contact us.

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SHIPPING INFO

We ship worldwide. All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If there will be a significant delay in shipment, we will contact you via email. Shipping charges for your order will be calculated and displayed at checkout. Be on the lookout for free shipping promotions on our website.

RETURN POLICY

For some of our products, all sales are final, for some, there is an existing return policy, refer to the Terms & Conditions section of the website. 

Please note: Each item is unique due to the nature of the upcycling process.

 

PAYMENT METHODS

We take most credit/debit cards and Paypal.

DISCLAIMER

SI-LE asks that in using these masks you follow CDC guidelines for COVID-19 mask usage and personal protection. This product has not been approved by the EMA and is not comparable in efficacy to medical-grade personal protective equipment.

The products sold here are produced from repurposed designer materials and we claim no connection with or authorizations from the brands used.

Still have questions? Contact us and we’ll be happy to help.